Luton Airport car park fire leaves Brits ‘in limbo’ | UK | News | EUROtoday

Britons who left their automobiles at Luton Airport have been “left in limbo” after a automobile fire brought about a part of a multi-storey car park to break down.

Bedfordshire Fire and Rescue Service stated it obtained a report of a car fire on degree three of the airport’s Terminal Car Park 2 at 8.47pm on Tuesday (October 11).

Up to 1,500 automobiles have been contained in the car park on the time of the blaze, in response to Andrew Hopkinson, the service’s chief fire officer.

Katie Forbes, 42, who lives on the outskirts of Coventry, travelled to Fuerteventura within the Canary Islands together with her husband, Adrian, her daughter and her daughter’s boyfriend. They have been as a result of return on Friday.

But with their car left in Car Park 2, the household has been compelled to rent a car to allow them to get residence, with no particulars about what state their very own automobile is in.

Ms Forbes stated: “I’ve had no joy with Luton. I’ve heard nothing back. I’ve been tweeting them, everything, and nothing.

“I get it, they’re getting different folks which can be going to the airport, however to me there’s been no apology, not as soon as has anyone stated ‘we’re sorry concerning the state of affairs’. We’re type of left in limbo.”

Ms Forbes added that her daughter had left her own car keys in the parked car as well, and said the incident had had a negative impact on their holiday.

She said: “It’s onerous to do something. You cannot calm down across the pool since you’re continuously taking a look at your telephone to see ‘have they emailed, have we received an replace?’ There’s simply been nothing.

“An apology goes a long way. It’s not an admission of guilt. It’s an, ‘I’m sorry you’re in this situation’ even if they can’t help.”

Real property agency content material supervisor Thomas Willett, 29, from Essex, travelled to Gran Canaria together with his companion on Tuesday.

Their car was parked on the third flooring of Terminal Car Park 2. Mr Willett stated he believes others are being taken care of as a substitute of these trying to verify the state of their automobile.

He stated: “I received an email from Luton Airport Parking on Wednesday at 2am telling us to email them to get information about our car.

“I’ve since emailed them 3 times and contacted them on Twitter over the course of Wednesday and (Thursday) however have heard nothing. We do not know if our car has been broken or not, or how we shall be getting residence from the airport.

“Their duty of care should be to those whose vehicles have been impacted, but they seem to be replying to everyone else with other queries instead.”

Mr Willett is because of return residence on Sunday however stated: “Currently, we have no means of getting back home.”

Accountant, Lucy Lynam, 42, from Hertfordshire, stated she is “none the wiser” concerning the state of her car and is “expecting the worst”.

Ms Lynam parked her car on Tuesday morning, as she needed to attend a convention in Majorca. She first heard concerning the fire on Tuesday night.

She praised Luton Airport’s communication, including she had been emailed “a couple of times with updates”.

Ms Lynam stated: “I’m still none the wiser as to the state of my car. I would appreciate more information as to where the fire started based on a map view, maybe with a plan of row letters etc so I can estimate the likelihood of the level of damage to my car.

“I’m anticipating the worst.”

A London Luton Airport spokesperson said: “We perceive the misery this incident has brought about for our car parking clients, and we recognise many are anxious for solutions.

“We are working hard to provide those answers as quickly as possible, though this will take some time.

“We want to thank our clients for his or her continued endurance and understanding.”

Dozens of flights have been cancelled, diverted or delayed at the airportwhich is about 35 miles north of central London.

Four firefighters and an airport worker have been handled for the results of smoke inhalation after the blaze.

Officials on the airport, which is a hub for easyJet, Ryanair and different price range airways, stated flights started to reach and take off once more on Wednesday afternoon.