Commerzbank guarantees extra piety for family | EUROtoday

Get real time updates directly on you device, subscribe now.

Ea relative dies. For these left behind, this isn’t solely a time of mourning, but additionally a interval of grueling formalities. Banks are sometimes those who add gasoline to the hearth throughout this time. As within the case of a reader from Schleswig-Holstein. His mom died on Christmas Eve final yr. It solely took a number of days for the long-standing Commerzbank buyer to have her overdraft canceled.

Instead, he obtained a letter addressed to his late mom. In it, the financial institution writes to the reader's mom, realizing full properly that she has died, that the overdraft has been canceled and that she ought to please take this under consideration in her future inclinations. Easier mentioned than completed. “After Commerzbank closed numerous branches in northern Germany, I have to drive 70 kilometers before I reach the nearest branch in Kiel,” says the reader.

But his go to was solely reasonably profitable. “I reached the Commerzbank employee, but he couldn’t offer me a solution to my problem,” was the reader’s impression. Commerzbank's normal phrases and circumstances left him little leeway.

Because his late mom didn't do on-line banking. And there isn’t any longer any risk of adjusting this later as a result of the account holder had died. Account statements on the self-service terminal had been additionally not potential regardless of having a buyer card. “And even if I had, I would have had to drive 70 kilometers there and back again for each bank statement,” mentioned the reader.

2.50 euros per switch

At least the Commerzbank worker supplied to tell the deceased buyer's son concerning the account stability. He additionally gave him switch orders, which, nonetheless, can solely be used for a price of two.50 euros per order.

So far, so dangerous, however within the letter that Commerzbank despatched to the North German's deceased mom about canceling the overdraft facility, it additionally mentioned verbatim: “Your contact individual could be pleased to have a private dialog to debate the subsequent steps and If mandatory, to debate repatriation choices.”

When requested, a spokesman for the institute assured that Commerzbank would forego such invites to private discussions with deceased prospects sooner or later. However, this nonetheless requires a technical change in IT, which ought to happen within the subsequent few weeks.

https://www.faz.net/aktuell/finanzen/meine-finanzen/commerzbank-verspricht-mehr-pietaet-fuer-angehoerige-19535697.html