Jet2 passengers’ vacation ‘ruined’ as they’re flown to Menorca as a substitute of Majorca | UK | News | EUROtoday

In a surprising blunder, two girls have lambasted Jet2 after their much-anticipated vacation was “ruined” after they had been unintentionally flown to Menorca as a substitute of their supposed vacation spot, Majorca. Despite having their boarding passes checked on 5 separate events, the grave mistake was solely realised because the pilot introduced the method to Menorca, as reported by the Mirror.

Linda Trestrail, 69, and Wendy Russell, 71, are in uproar in opposition to Jet2 for the oversight that noticed them board the wrong flight, regardless of present process a number of checks. The airline has since apologised for the incident, citing “human error” and points with the particular help supplier at Bristol Airport.

Yet, the duo is aggrieved by the “catalogue of disasters” they confronted and declare they haven’t acquired any compensation.

Linda expressed her disbelief: “You hear of bags going on the wrong flights but not people. The reason we booked Majorca is because of the short flight, we knew our mobility wasn’t good so didn’t want to do much travelling – we are disabled pensioners.”

She added, frustratedly: “You get compensated if you get delayed or lose luggage – but they lost us, not the bloody baggage. Jet2 holidays, the package holidays you can trust – yeah right.”, experiences Leicestershire Live.

The pair, who required wheelchair help, recounted how they had been escorted onto the shuttle bus and plane at Bristol Airport, exhibiting their boarding passes at numerous checkpoints together with the bags desk, safety, the gate desk, and to a floor crew member on the bus who even counted passengers.

Reflecting on the bewildering incident, she recounted: “Jet2 are the only ones who do double security check on tickets – so they did that, and then we were directed to our seats on the flight. A cabin crew member asked if we were in the right seats, I said yes but she took our tickets away and confirmed we were in the correct seats.”

“Then the captain says we’re landing in Menorca in 10 minutes! Chaos ensued. I cried to Wendy, ‘Oh my god, Wendy! He said Menorca not Majorca! I told the flight attendant we were on the wrong plane – and she burst out laughing.”

“Our tickets were checked five times – even by the flight attendant twice on the plane. Two passengers had flown from Bristol Airport to Menorca – and Jet2 didn’t even know who was on their plane.”

It turned out that three seats on that flight had been unoccupied, with Wendy and Linda unwittingly taking two of them, sitting within the numbered seats they had been assigned for his or her supposed journey to Palma De Majorca. The astonished pair had been instructed to remain put because the captain started his announcement, admitting it was the primary time he’d come throughout such a state of affairs in his profession.

Jet2’s CEO Steve Heapy has gone above and past, providing to personally escort the women to Majorca. Linda shared that he “was going mental”, voicing severe safety issues which barred them from flying again to Majorca or remaining on the identical plane.

Wendy, who has been by way of three mind surgical procedures and suffers from arthritis, expressed her exasperation: “We went through five major checks there and no one picked up the error – it begs the question about what is going on. They are banging on about security, security, security – but we could’ve been anybody.”

Adding insult to damage, Wendy revealed their luggage had someway made it to Mallorca with out them: “I had my injection in my suitcase – our families were so worried. Our luggage was on the right plane as it took off with two bags without the passengers – that’s so concerning. They are allegedly so concerned about the seriousness of it, but whichever way you look at it it’s a major breach of security. Two suitcases that could have had anything in them.”

With the “kind assistance” of a Jet2 supervisor, the ladies confronted an extended wait at Menorca airport earlier than they had been capable of catch an inside flight with different employees members. When they lastly arrived at Palma de Majorca, they had been privately pushed to their vacation resort.

Linda recounted their ordeal: “We were supposed to be at the resort for 1pm – but neither of us knew what time it was by now. The transport coach we had booked had gone hours and hours ago – and from minute we left home it was around 17 hours later our feet and legs were like balloons. Then the Jet2 rep at the resort wouldn’t even meet us there, she called me and said she had left – and apparently didn’t have time to see to two disabled pensioners – I was furious.”

Their journey, which ought to have taken a mere 5 hours, become an exhausting 17-hour saga from the second they departed. Upon lastly arriving at their vacation spot, the weary pensioners managed to search out some respite of their room.

Yet, their troubles had been removed from over, as Linda described them being in “such an awful state”.

Wendy and Linda are nonetheless looking for compensation for the chaos that marred their vacation. Wendy expressed her disappointment: “You put your faith in these people and when you think of the checks, with tickets passed backwards and forwards plus they were checked again on the plane. There were two Jet2 planes at fault and Bristol Airport. Luckily it was trauma for us – but for someone else, it could have been a lot worse – a lot worse, and this should never happen again.”

According to Jet2, they’ve issued an apology. A consultant said: “We would like to offer our sincere apologies to Ms Trestrail and Ms Russell for this incident. This is an extremely isolated incident and although there was no security risk, we have of course investigated it as a matter of urgency, including with the third-party special assistance provider. We can confirm that the customers went through security correctly, and their luggage was also screened correctly.”

“However, after these checks the customers were taken to the incorrect aircraft, which is the responsibility of the third-party special assistance provider at the airport. Upon boarding the aircraft, the incorrect destination on their boarding passes was unfortunately not identified and we apologise for this oversight which was down to human error.”

“We have carried out additional training with the team to ensure this does not happen again. As soon as we learned of the issue, our team booked Mses. Trestrail and Russell onto the soonest available flight from Menorca to Majorca and they also provided all the assistance they could both throughout their journey and the rest of their holiday. We have been in touch with Ms Trestrail and Ms Russell to offer an appropriate gesture of goodwill and once again offer our sincere apologies. We understand they are due to travel with us once again this year, and we look forward to welcoming them onboard and delivering the usual VIP customer experience that we are recognised for.”

A spokesperson for Bristol Airport expressed gratitude for the difficulty being highlighted, stating: “Thank you for bringing this matter to our attention, we will continue to work with the airline and the special assistance provider to further investigate the circumstances and introduce improvements for the future.”