Deliveroo apologizes after 'clumsy' notification | EUROtoday

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” HASmissed call from mom”: customers received this notification, Sunday May 26, from their application… Deliveroo. The food delivery company then clarified, “False alarm, this is an exercise!” Take advantage of this simulation to wish your mother a happy birthday.”

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A joke which was extensively criticized on social networks, as noticed by BFMTV. Many Internet customers identified communication that could possibly be “clumsy” for individuals who “no longer have the chance to receive missed calls from their mother”, and even “agonizing” on this Mother's Day.

Contacted by our colleagues, the British utility made some extent of apologizing: “We regret sending this notification, it was clumsy on our part and we apologize to all those who this message may have hurt,” she conceded.

A precedent in 2021

This isn’t the primary time that Deliveroo has been criticized by its customers. In 2021, the corporate had, for a 1er April, despatched an e-mail to a few of its prospects, confirming the order of 38 pizzas, for a complete quantity of greater than 450 euros.

Customers, confronted with the e-mail, had been afraid of a rip-off and generally blocked their financial institution card. The model apologized, mentioning “a failed April Fool’s joke”.

The Lydia utility additionally stood out with an “April Fool’s joke” making it seem as a switch of a big quantity, accompanied by a message “April Fool’s joke, this transaction dates from a 12 months in the past “, For instance. Here once more, the corporate had been extensively singled out on social networks.