Singapore Air chief thanks employees after turbulent episode | EUROtoday

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The boss of Singapore Airlines, Goh Choon Pong, has thanked the service’s employees for his or her arduous work within the aftermath of a extreme turbulence incident during which a British man died and tens extra individuals have been injured.

“The last five days have been immensely challenging for everyone at Singapore Airlines,” Mr Goh wrote in a memo seen by the BBC.

The message comes after flight SQ321 from a London to Singapore diverted to Bangkok, Thailand, after an incident over the Indian Ocean on 21 May.

The Boeing B777-ER was flown again to Singapore on Sunday.

“Our agility, dedication, and team spirit were evident during this period,” Mr Goh’s memo mentioned.

“On behalf of the [Singapore Airlines] Board and the entire management team, I would like to thank you from the bottom of my heart,” he added.

Flight SQ321diverted to Bangkok final Tuesday on account of a medical emergencywith 211 passengers and 18 crew members onboard.

Geoff Kitchen, a 73-year-old from Gloucestershire, died from a suspected coronary heart assault after the aircraft was hit by the turbulence, whereas greater than 100 different individuals have been handled at a hospital within the Thai capital.

Passengers and crew who weren’t severely injured within the incident have been flown to Singapore early the next day.

The memo additionally mentioned the airline is constant to help injured passengers and employees and that Mr Goh had personally visited the hospital final week.

In a video deal with the day after the incident, Mr Goh provided his deepest condolences to Mr Kitchen’s household and apologised to everybody affected.

Singapore Prime Minister Lawrence Wong additionally despatched his condolences to the household and family members of the deceased, including that his nation was “working closely with Thai authorities”.

He mentioned Singapore’s Transport Safety Investigation Bureau would conduct a radical investigation into the incident.

Accidents involving Singapore Airlines are uncommon, with the service constantly rating among the many world’s most secure carriers.

The final deadly accident occurred in 2000, when a Boeing 747 crashed whereas making an attempt to take off from the fallacious runway at a Taiwan airport.

Some 83 individuals of the 179 individuals onboard have been killed.