Anger as funds taken twice from enterprise accounts | EUROtoday

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Co-operative Bank prospects have reacted angrily after a glitch meant funds have been taken twice from some small enterprise accounts.

Customers took to social media to complain, with some asking whether or not the financial institution had been hacked and one claiming he was “£5k down”.

Co-op Bank mentioned it was conscious of a small variety of enterprise account holders affected and was working to appropriate the problem.

“We apologise for any inconvenience caused and are supporting customers during this period.”

‘I’m now massively overdrawn’

According to its web site, Co-op financial institution has about 3.1 million retail prospects and 96,000 small enterprise prospects.

The lender mentioned that “duplicate, historical transactions” had been showing in some enterprise prospects’ balances.

Customers have reacted with alarm over the lacking cash, with some claiming they’d been pushed them into their overdrafts.

One tweeted: “Utter shambles regarding duplicate historical transactions being taken from customer accounts without any notification from you this has happened.

“Thousands of £ out peoples’ accounts with out even notifying prospects. Tell us how this will probably be resolved?”

Someone else mentioned: “I checked my stability after not with the ability to purchase some petrol to note that I’m now massively overdrawn and have double transactions going out from weeks in the past.”

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Some have complained of long waits to get through to the bank.

On its X account, Co-op Bank apologised for the distress caused and urged people in financial difficulty to call its business team.

The bank has 50 branches across the UK and about 3,400 staff.

It was part of the wider Co-op Group more than 10 years ago, before splintering off when it fell into deep financial difficulty.

In late May, it agreed to be bought out by Coventry Building Society for £780m in a deal that will return it to a mutual structure.


https://www.bbc.com/news/articles/c6pp6zp75pqo