Renfe reduces refunds on account of delays in AVE, Alvia and Euromed trains | EUROtoday

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The board of administrators of Renfe has accepted this Wednesday to change the punctuality dedication of the corporate and cease compensating 50% of the ticket value of the AVE delays of quarter-hour, in addition to refunding 100% of the ticket quantity when the delay is one hour.

This was defined by a Renfe spokesperson, who indicated that these adjustments will apply from July 1. Since that day, Renfe's dedication to punctuality in all its industrial trains be the one required by the laws, which is 50% on 60 minute delays and of 100% for delays of greater than 90 minutesthe identical one which Iryo and Ouigo apply.

However, Renfe will permit higher compensation if customers comply with obtain compensation by means of their loyalty program factors, which might be renamed 'Renfecitos'. Specifically, it is going to double the returns obtained by means of this method.

Likewise, it is going to additionally provide a 3rd risk for compensation that can permit them to be 50% increased if passengers comply with obtain them by means of a voucher for future journeys.

This signifies that circumstances may also change when delays happen in a Alvia or a Euromed, since presently Renfe returns 50% of the ticket value for delays of half-hour and 100% when the delay is one hour. It may also develop into 50% on 60 minute delays and of 100% for delays of greater than 90 minutes,

In the case of There might be no adjustments to the Avlo and the Intercity since Renfe already applies the authorized minimal established in Spanish laws.


https://www.elmundo.es/economia/empresas/2024/06/12/6669c01121efa0f52b8b4592.html