Wizz Air ranked worst airline for delays for third yr | EUROtoday

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Wizz’s departures from UK airports had been a mean of 31 minutes and 36 seconds not on time final yr

Wizz Air has been named the worst airline for UK flight delays for the third yr in a row.

The provider’s departures from UK airports had been a mean of 31 minutes and 36 seconds not on time in 2023, based on evaluation of official information by the PA information company.

Turkish Airlines recorded the second worst punctuality adopted by Tui.

The usually poor exhibiting comes as airways fares have been rising on account of larger gas prices and inexperienced taxes.

Wizz Air stated it had made “significant improvements” however acknowledged there was “still work to be done”.

The evaluation of Civil Aviation Authority information lined scheduled and chartered departures from UK airports, by airways working greater than 2,500 flights.

Cancelled flights weren’t included.

After Wizz Air, PA stated the worst airways for delays had been:

  • Turkish Airlines with a mean delay of 28 minutes and 36 seconds
  • Tui at 28 minutes and 24 seconds
  • Air India at 28 minutes and 12 seconds
  • And Turkish low-cost provider Pegasus Airlines at 25 minutes and 6 seconds

Irish provider Emerald Airlines was essentially the most punctual airline with a mean delay of simply 13 minutes and 6 seconds, whereas Virgin Atlantic got here second at 13 minutes and 42 seconds.

Consumer affairs knowledgeable Jane Hawkes informed the BBC the findings would “likely come as zero surprise to passengers who have endured lengthy delays on Wizz Air services”.

She added that analysis by Which? confirmed the airline was additionally falling brief on the standard of customer support skilled by passengers.

“Irritatingly, but again not unsurprisingly, profits are soaring [at Wizz] in line with fares as passengers opt for airlines which offer seemingly ‘competitive’ prices across a variety of popular routes,” she added.

Wizz Air’s UK operations serve Aberdeen, Birmingham, Gatwick, Glasgow, Leeds, Liverpool and Luton airports.

Passenger numbers on the Hungarian provider – which operates in Europe, north Africa, the Middle East and different components of Asia – hit a document 62 million within the 12 months to the top of March, up by greater than a fifth on the earlier yr.

Over the identical interval income from ticket gross sales rose 11.2% year-on-year, just like rises throughout the airline sector.

‘Challenging yr’

A Wizz Air spokeswoman stated: “In 2022, like all airlines in Europe, Wizz Air experienced extraordinary operating challenges driven mostly by the external environment.

“Since then, now we have invested greater than £90m to stabilise operations, scale back the variety of delays and supply a greater expertise for purchasers.”

Dale Keller, chief executive of the Board of Airline Representatives in the UK, which represents carriers, said 2023 had been “an especially difficult yr” for the business.

He added that many delays had been brought on by components outdoors of airways’ management, reminiscent of air site visitors management disruption together with strikes in France and the National Air Traffic Services meltdown final August which grounded flights throughout the UK.

Punctuality has “continued to exponentially improve” this yr, he stated.

https://www.bbc.com/news/articles/clddx2q7y7go