easyJet problem apology after flight takes off with out three stranded wheelchair passengers | EUROtoday

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An writer was “distraught” after she was left deserted on the tarmac alongside two different wheelchair customers when a airplane took off with out them.

Liz Weir MBE, who has a coronary heart situation, was as a consequence of board an easyJet flight from Belfast International in Northern Ireland to Edinburgh on Friday to go away at 1pm.

Ms Weir mentioned she and the 2 different wheelchair customers waited whereas passengers boarded the airplane, however when she arrived on the steps to take her flip the pilot gave a sign to recommend she couldn’t accomplish that.

The writer, who was speculated to be internet hosting an occasion within the Scottish capital, informed The Independent: “I don’t know where the fault lies in all this but I’d like to make sure others are not left in a similar situation.

“Our boarding passes had been scanned, my checked bag was on board. They must have known we were coming?”

easyJet apologised for the incident and said it was investigating to find out what happened
easyJet apologised for the incident and mentioned it was investigating to search out out what occurred (Liz Weir)

“You always say, ‘Oh they won’t go without us,’ but they actually did, they went without us and took my luggage as well,” she told the BBC.

“I was distraught because I needed to get on that plane in order to get to my gig last night, which of course I missed. People had bought tickets and they were sitting there waiting for me and I didn’t make it.”

A spokesperson for Belfast International Airport mentioned they had been conscious of the scenario however mentioned it was a matter for the airline.

easyJet apologised for the incident and mentioned it was investigating to search out out what occurred, including the three passengers will likely be compensated.

A spokesperson mentioned: “We are very sorry that flight EZY55 from Belfast to Edinburgh on Friday 21 June departed without three passengers who were being accompanied by the airport’s special assistance provider.

“We have urgently raised with the provider and our ground-handling team to understand why this happened.

“Our team looked after them throughout and provided them with refreshment vouchers while they waited for their new flight.

“We will also be processing the compensation they are due.”

https://www.independent.co.uk/news/uk/home-news/easyjet-plane-wheelchair-stranded-belfast-airport-b2567341.html