Energy suppliers with worst customer support revealed by Citizens’ Advice in new desk | EUROtoday

Get real time updates directly on you device, subscribe now.

Citizens Advice has printed its newest rankings of UK vitality suppliers’ customer support, revealing which agency offers its customers the perfect and worst experiences.

The unbiased recommendation organisation ranked the customer support of every supplier based mostly on components reminiscent of receiving the fewest complaints, cellphone ready occasions, and offering a straightforward swap assure.

Rankings reveal that no vitality agency scored above 3.8 out of 5 for the reason that begin of the yr. Their figures additionally present that the typical high quality of customer support is declining, falling by 10.5 per cent since early 2021.

Green vitality firm Ecocitry topped the listing, scoring 3.8 total, with 4 stars for ready occasions. The agency – established in 1996 – is the UK’s largest inexperienced vitality supplier. It has equipped 100 per cent renewable vitality since 2013.

Typical household energy bills increased by 54 per cent in April 2022 and 27 per cent in October 2022
Typical family vitality payments elevated by 54 per cent in April 2022 and 27 per cent in October 2022 (Getty Images/iStockphoto)

“The Greenest outcome, the best service and a fair price are our three principles, so it’s great that Citizens Advice has ranked Ecotricity number one for customer service at a time when people need it most,” stated a spokesperson for Ecocitry.

“It’s a testament to the work we put into looking after our customers, especially during this cost-of-living crisis.”

Falling to the underside of the desk was EDF Energy. Citizens’ Advice reveals that French state-owned provider scored a lot larger final yr, however has fallen decrease attributable to larger ready occasions. The group says they’ve fallen from just below a minute to over 5 minutes in only one yr.

Also coming in low on the listing was British Gas and Utilia, whereas small supplier Outfox The Market and Ovo Energy ranked second and third.

Below is the total rating desk:

Responding to the rankings, Dame Clare Moriarty, Chief Executive of Citizens Advice, stated: “When millions are struggling to afford the essentials, it’s completely unacceptable that energy companies are failing to give their customers proper support.

“Citizens Advice has long called for Ofgem to be given stronger powers to hold suppliers to account on customer service. That must include tackling the complaints backlog before next winter”.

Amid the continuing price of dwelling disaster, gasoline poverty has turn out to be a problem many households are dealing with within the UK. While Ofgem’s vitality value cap is £1,568 from July 1, it has but to succeed in the low of £1,042 in 2020.

Some are additionally struggling to pay again money owed accrued from two years of sky-high payments. Typical family vitality payments elevated by 54 per cent in April 2022 and 27 per cent in October 2022.

Recent analysis from Citizens Advice exhibits that over 5 million persons are behind on their vitality payments, with 800,000 individuals going over 24 hours with out fuel or electrical energy final yr as a result of they may not afford to high up.

For an replace on the newest price of dwelling and vitality invoice assist accessible, The Independent has a useful month-to-month roundup