CaixaBank suffers a pc error and on-line banking and the appliance cease working usually | Companies | EUROtoday

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CaixaBank's on-line banking and app operations have stopped working usually on Monday. The financial institution's prospects have been left with out entry to sure companies each in on-line banking and on the app. The financial institution acknowledges the technical incident and assures that it’s working to resolve the interruptions, which have already lasted a number of hours.

In the case of the appliance, as this newspaper has been in a position to confirm, it typically allowed entry to it, however with out providing any details about the related account when it allowed entry. In different instances, an error message seems straight, with out permitting additional actions to be taken. Through a message on X, the previous Twitter, CaixaBank itself acknowledges that it’s experiencing “a problem” in its on-line companies and within the utility.

“We have detected a problem in the app and online banking that can cause slowness in operations and difficulties in access. We are working to resolve it as soon as possible. We feel the inconvenience caused. Greetings,” they mentioned from the official CaixaBank account, with out offering particular particulars of what sort of downside it’s, one thing that the financial institution can also be engaged on.

When calling customer support, an computerized message solutions the decision. “We apologize for the inconvenience, an outage in our systems is making it difficult to access the CaixaBank group applications, you will soon be able to operate normally,” the message says.

CaixaBank isn’t the one financial institution whose functions and on-line operations have suffered issues this Monday. ING's on-line companies have additionally had difficulties working all through the morning, though they’ve already been reestablished. Also by X, the entity assured that the issue has already been resolved.

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https://cincodias.elpais.com/companias/2024-07-01/caixabank-sufre-un-error-informatico-y-la-banca-online-y-la-aplicacion-dejan-de-funcionar-con-normalidad.html