Morrisons prospects nonetheless ready for Christmas deliveries | EUROtoday

Some Morrisons prospects have nonetheless not had their Christmas orders after the grocery store skilled what it known as “systems issues” on Monday.

One buyer advised the BBC she was ready for about £200 value of groceries, one other stated he was struggling to get solutions from the agency.

It follows chaotic scenes at what’s the UK’s fifth greatest grocery store on 23 December – the largest grocery purchasing day of the 12 months – which noticed deliveries cancelled and promotional reductions not utilized.

Morrisons has apologised and insisted deliveries are again to regular however it has but to disclose the reason for the issues regardless of repeated requests from the BBC.

One Morrisons buyer in Worcestershire, who didn’t wish to be named, pays for a supply go which provides her precedence entry to busy slots comparable to at Christmas.

An hour earlier than her supply slot on Monday night, she obtained a textual content message saying the supply had been delayed.

On Tuesday morning, she nonetheless had not heard something from Morrisons and had not obtained the supply.

“I have no idea if my order is coming or not,” she tells BBC News. “So I’m kind of at a real loss.”

The buyer had an order value about £200, and had saved vouchers over the 12 months to take it all the way down to £100.

She says the dearth of communication has left her “in limbo.”

“I could go [out] today and spend £200 and then come home and Morrison’s turn up with £200-worth of shopping,” she provides.

“The complete lack of communication is the biggest thing, because you can’t form a plan B, and you can’t plan when it’s Christmas Eve.”

Problems began early on Monday morning, when prospects who had ordered for Christmas began receiving emails saying their deliveries can be delayed or cancelled.

Then, when outlets opened, in-store prospects discovered their vouchers weren’t being accepted on the tills.

In response, Morrisons utilized a ten% low cost for members of their More Card loyalty scheme and utilized different reductions for non-More Card holders.

“Today the Morrisons store experience is back to normal, but all More Card customers will still get 10% off their whole shop instore throughout the day,” the grocery store advised BBC News on Tuesday morning.

It added: “Click and Collect and Home Deliveries are working as normal. We are determined not to let a single customer down this Christmas.”

Another Morrisons buyer, Matthew Welch in Northumberland, had his supply cancelled yesterday morning.

He stated the supervisor he spoke to when he phoned up was “less than helpful.”

Matthew advised BBC News: “The manager had said that he needed to wait until the problem was fixed and then he would come back to me, which he did not.”

He added: “I have since discovered that another four people in the village where I live have also had their Christmas deliveries canceled yesterday as well.”

The BBC spoke to 2 different folks in Northumberland who had deliveries cancelled yesterday.

Morrisons insists these cancellations have been separate to the primary “systems issues” it had, however wouldn’t go into extra element.

Mr Welch ended up shopping for his groceries regionally, however has not had any info relating to his Morrisons order.

“Especially with Christmas slots, you’re booking them six to eight weeks in advance, and there’s really no excuse to cancel on the day the delivery is due,” he says.

“I’ll be swapping to another supermarket, but I won’t use Morrisons again for anything,” he provides.

Consumer knowledgeable Kate Hardcastle says the grocery store chain must be sincere and clear with its prospects.

“It’s something that will be not very quickly forgotten into the new year,” she advised the BBC.

“I think it’s about trying to lean in, doing as much as they can, being very honest about it,” she provides.

She says that the best way supermarkets use loyalty schemes have modified in recent times, from providing factors to providing reductions for members.

“If we’re going to see retailers implement these systems where you can only access a certain price through the schemes, then you absolutely have to make sure they’re watertight,” she says.

“Our grocery stores, they are built on legacy IT systems which can really get impacted at sensitive times of year… it’s about trying to understand into the new year how they can really work with their loyal customers to make up for this.”