Barclays prospects hit by third day of cost points | EUROtoday

Barclays prospects are getting into a 3rd day of points with funds and transactions because the financial institution struggles to repair ongoing technical points.

On Friday when the outage started, prospects informed the BBC they have been having hassle with cell and on-line banking and making important funds.

It isn’t believed to be a cyber assault and the financial institution has not but defined what brought about the issue, nor how many individuals are affected.

Barclays is likely one of the UK’s largest banks, with over 20 million UK retail prospects.

On Saturday, the web site downdetector, which displays outages, confirmed practically 5,000 points had been reported with Barclays, greater than double the quantity reported on Friday.

On Saturday afternoon, Barclays’ web site mentioned issues with its app and on-line banking have been ongoing, and warned prospects that they could face points making and receiving funds.

“Your balance may be incorrect and some payments you made or are expecting to receive may not show,” learn the message on the financial institution’s web site.

The web site additionally informed prospects that their excessive road branches could not be capable of help with all queries “due to issues we’re facing”.

Friday, which was pay day for many individuals within the UK, was the deadline for self-assessment tax returns.

Some Barclays’ prospects have mentioned they have been unable to make their funds to HMRC.

An announcement from HMRC mentioned it’s working intently with the financial institution to minimise the impression on these submitting self-assessments.

It confirmed that points associated to the Barclays outage is not going to lead to late cost penalties as these don’t apply till March 1.

Barclays has apologised and mentioned it’ll “ensure that no impacted customer is left out of pocket”.

On X, the financial institution suggested prospects going through difficulties accessing their cash to hunt help from family and friends or to get in contact with meals banks.

In response to 1 person who mentioned they have been unable to entry their account, the financial institution posted a hyperlink to the Trussell Trust, a charity which runs meals banks nationally.

Emily from Exeter informed the BBC that she is spending the weekend on a pal’s couch after being unable to maneuver into her new home.

“I’m effectively homeless with my two children and two cats,” she mentioned, including that her youngsters have been staying with household.

“My removal van is abandoned with everything I have in it,” the 44-year-old mentioned.

“I’m a single mother who has worked incredibly hard for this and to be left homeless is indescribable.”

In an announcement issued on Saturday, a spokesperson for Barclays mentioned the financial institution was “extremely sorry” and that it was “working hard to fix the issue”.

“Some may continue to see an outdated balance, and payments made or received may not show. Customers should not try to make the payment again”, they mentioned.

“Customers can use their cards and withdraw cash, use our app and online banking, and as soon as these remaining issues are resolved, we’ll let our customers know”.

It added: “We are keeping our call centres open for longer this weekend and we will be proactively contacting customers who may be vulnerable”.