Who killed the completely happy managers? | EUROtoday

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EIt tells you a few time that these below 20 can’t know: Florelle Moire was one of many first Chief Happiness Officer (CHO, or accountable for happiness) in France. “It was in 2014. I used to be then Chief Officer in a advertising and marketing company. My boss, again from the Silicon Valley the place he had scoured the start-ups and the tech giants, provided me this new place. »»

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Its missions then embody the animation of communities, inner communication, handle the lifetime of the company, manage occasions and enhance the consolation of working situations. Basically, “create a working environment conducive to the happiness of employees”.

Big buzz however small wave

Upon his arrival in France, the pattern of the Chief Happiness Officer is extensively commented by the media and entrepreneurs. This buzz doesn’t imply that 1000’s of positions have been created. There are not any particular information however in 2019, in line with France Work, round 170 folks introduced themselves as Cho on Linkedin. In 2011, the France-Presse company lists 190. More figures since.

This doesn’t shock Charles-Henri Besseyre des Horts, professor emeritus in administration and human sources at HEC: “I have never really seen this vogue appear,” he underlines. Some firms, particularly overseas, have launched into, however, in France, this affair has not likely taken. I do not know one of many CAC firms that basically named a CHO. »»
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Railed upon their arrival in France, the choks rapidly supported the open house appetizer label, desk soccer installer and fruit baskets provider. These photographs nonetheless annoy Johan Carelli, former Cho who now directs his enterprise of innovation and entrepreneurial innovation methods. “It has always been completely false. The table football or the beautiful sofa was 1 % of the work. But everyone focused on this, when it is not the heart of the profession, in any case as I understand it. “Florelle Moire abounds:” We were made fun of this aspect apparently bullshit From the trade, when it has always been clear that my mission was to allow people to work in good conditions. A little what is called the quality of life at work today. »»

It is a linguistic misunderstanding, according to Johan Carelli: “American expression was translated word for word in French. However, in the American context, this did not mean creating happiness but putting everything in place so that employees feel good at work. Faced with mockery, some French companies ended up changing the title of the position.

In addition to the misunderstandings linked to the missions of the CHO, the positioning of companies in the face of working conditions and the well-being of employees has changed, especially after containment. The explosion of telework, in particular, forced them to think about new ways of maintaining the collective and the well-being of employees. Today, companies speak less of happiness than well-being at work and QVCT (quality of life and working conditions), making them a transversal mission rather than the responsibility of a single person.

“Head of Happiness, it’s scoring”

And this is a very good thing for Charles-Henri de Besseye, who “does not criticize the idea that people are happy in the company; But to make believe that there is a conductor of happiness with this cho, it is to swarm ”. For the professor, “it is not up to the company to create happiness – because the definition of happiness differs according to each. But it must create the conditions for the development of its employees. On the other hand, freedom, recognition, respect, are factors on which the company can act and which create happiness ”. “The problem is to know what actually issues within the life of every particular person with a view to give him the time and the means he wants,” adds Johan Carelli.

Punctual initiatives have given way to more structural policies, based on flexibility, mental health and the balance between personal and professional life. Crucial issues for employees, and which also counted in the phenomenon of “nice resignation” two years ago. “The new generations are extra attentive to the values ​​of the corporate, the working atmosphere and the non-public growth than to the protection of employment and the wage,” underlines Johan Carelli. To attract and retain them, the company must embark on these themes. Many former Cho have joined the Human Resources Directorate or work on QVCT and CSR (corporate social responsibility).

Work the employee experience


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The kangaroo of the day

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“You have to be aware that the true added value of a company lies in its employees,” emphasizes the enterprise supervisor. It is important to fulfill their workers and perceive their wants, to investigate their makes use of with a view to arrange an organizational technique that corresponds to every: challenge administration, workspace, frequent guidelines, expertise rise , socialization … In his eyes, it’s the coronary heart of the occupation of Chief Happiness Officer to “map these needs in order to extract values ​​from them. »»

To date, in French companies, very few have started to work on this collaborating experience, on these individual needs to do their work well. “We are nonetheless solely within the beginnings,” according to Johan Carelli. But, he concludes, “we will be unable to reserve it with the arrival in firms of era Z” which is in a quest for that means at work.


https://www.lepoint.fr/societe/qui-a-tue-les-happiness-managers-03-02-2025-2581446_23.php