Family purchase Haven caravan but it surely’s the ‘worst factor they’ve ever finished’ | UK | News | EUROtoday

After a pleasant caravan park vacation in Wales, Daniel and Abigail Crimmins had been so charmed they determined to purchase their very own cellular dwelling. However, their dream rapidly turned bitter. The Cardiff couple has since labelled their 2023 buy from Haven Holidays as an endless “nightmare” stuffed with remorse.

They shelled out over £18,000 anticipating a pristine present dwelling however had been met with a dirty, dilapidated dwelling as an alternative. Haven has since apologised for the delay in full repairs and says their “top priority is ensuring a brilliant holiday experience”. Three years prior, Daniel had booked a keep at Haven Burnham-on-Sea Holiday Village together with his spouse and two younger youngsters. Their expertise was so optimistic that they resolved to purchase their first-ever caravan on the similar park.

Upon discovering an acceptable caravan, Daniel did discover some points, together with a torn couch, bleach stains, a faulty electrical heater, the necessity for brand spanking new bedding, and a roof caked in fowl droppings.

Haven assured him that every one repairs could be accomplished inside per week earlier than the handover, promising a ready-to-use household retreat.

Having parted with roughly £18,500, the couple anticipated a “show home” end as promised. Yet, upon their return to the park the next week, Daniel stated he was dismayed to find the caravan in the very same state.

He claimed: “When we arrived we could not believe it, there were cobwebs inside, it was still dusty and hadn’t been cleaned at all. The outside was dirty and none of the work was done on the caravan.”

What ought to have been a pleasant first weekend of their new caravan was a cleansing ordeal.

Due to a number of firm delays, Haven took roughly seven months to scrub the roof.

As a gesture of goodwill, the household obtained a free exterior storage unit for when the caravan wasn’t in use.

Daniel was “devastated” upon discovering water injury in the lounge, kitchen, and bed room, with bubbles showing within the ceiling panels.

After quite a few discussions with employees and eventually a supervisor, an inspection was performed, however no points had been detected. It was later revealed that the improper caravan had been inspected.

Daniel stated: “At this point, we were at breaking point thinking my caravan had leaks on the roof, water damage visible on the panels inside and over time, damp and mould would ruin the caravan. This has been going on nearly three years.”

Eight months after reporting water injury, Haven assured Daniel {that a} contractor would restore the ceilings and substitute panels in his caravan by November 2024.

However, the work was delayed to December after which January, with Daniel claiming he obtained no response from the park and assumed the repairs had been accomplished.

In preparation for the park’s reopening on March 1, Daniel employed a cleaner to deep clear the caravan, solely to find from the cleaner that she could not do her job attributable to lacking roof panels and insulation strewn about.

On March 9, Abigail and her two younger youngsters arrived at their caravan to seek out it resembling a “building site”, full with uncovered nails and ceiling panels scattered on the ground.

Daniel stated: “For three years all we’ve had is stress. We’ve had one weekend there, it’s been the worst thing I’ve ever done.

“It needs to be a pleasant household vacation dwelling, we needs to be having enjoyable after we’re there however each time we go down there, there’s something we’ve to moan about as a result of one thing has been finished improper to our caravan once more.”

Daniel and his family fork out around £9,000 in annual fees to maintain their caravan at the holiday park, relying on guests’ stays to help cover these hefty costs.

Unfortunately, Daniel has repeatedly faced the disappointing task of having to decline guests due to unfinished work by Haven.

A representative for Haven explained: “We apologise for the delay in finishing the preliminary repairs in 2023, and the disruption brought on by the roof leak.

“In line with our commitment to Mr. and Mrs. Crimmins, all agreed-upon improvements initially raised were addressed within a week of their moving into their holiday home.

“Our high precedence is making certain an excellent vacation expertise, and we respect their understanding as we work to resolve the roof leak as rapidly as doable.”