Sky says 2,000 jobs in danger at its customer support centres | EUROtoday

Sky has mentioned 2,000 name centre jobs are in danger below plans to maneuver extra of its customer support on-line.

The media and telecoms firm plans to shut three of its 10 UK customer support centres, it mentioned on Thursday, citing altering shopper preferences and declining name volumes.

The deliberate cuts – which might see its Stockport, Sheffield and Leeds Central name centres shut – symbolize 7% of its whole workforce and are topic to session.

A Sky spokesman mentioned it was making a multi-million pound funding in its Livingston website, close to Edinburgh, as a part of a change “to deliver quicker, simpler and more digital customer service”.

As nicely as closing three websites, operations at its Dunfermline and Newcastle websites would even be affected by the plans.

Sky News stories that the corporate, which is owned by Comcast, receives round 25 million calls a 12 months from prospects throughout Europe every year – although it expects this to lower by a 3rd within the subsequent few years.

Sky says that many shoppers now need totally different technique of contacting them – together with through on-line chat and emails – and to have the ability to contact them 24 hours a day.

As nicely as upgrading its Livingston website, the corporate mentioned it might spend money on “cutting-edge digital technology to make our service seamless, reliable, and available 24/7”.

The Sky spokesman mentioned: “This is about building a future-ready Sky that continues to put our customers and their needs first.”

In January 2024, Sky mentioned it was planning to chop 1,000 jobs within the UK because it moved in the direction of extra internet-based providers.