M&S says ‘cyber incident’ hitting click on and accumulate orders | EUROtoday

Marks and Spencer (M&S) says it has been coping with a “cyber incident” affecting a few of its providers over the previous few days.

The UK retailer mentioned its Click and Collect service has been impacted by technical points together with its capability to gather contactless funds – with many purchasers taking to social media to complain about delays.

M&S chief govt Stuart Machin apologised to prospects in a word on Tuesday.

He mentioned the corporate had been pressured to make non permanent, small modifications to retailer operations “to protect you and our business”.

“There is no need for you to take any action at this time and if the situation changes, we will let you know,” he mentioned.

The discover mentioned the agency was working to resolve some “limited” delays to Click and Collect orders.

It comes after some consumers complained over the weekend in regards to the points – which additionally embrace being unable to make use of reward playing cards or vouchers in shops.

One particular person known as the problems a “total failure for customers” in a put up on X.

“A simple message out to customers to save a journey would have worked a treat,” they mentioned.

And one other mentioned they had been unable to pay for garments utilizing a present card whereas buying at a M&S retailer in Liverpool.