Pub proprietor will get sensible revenge on buyer who gave them a foul overview | UK | News | EUROtoday

A popular native pub, The Hulton Arms, has responded to a buyer who left a damaging overview criticising the institution.

After eating on the pub on Bank Holiday Monday, the girl posted a harsh overview on the venue’s Facebook web page, describing the service as ‘completely disgusting’ and the employees as ‘incompetent’, claiming they ‘don’t give a rattling about paying clients’.

“Took 45 minutes for our food to come and even when it did there was a meal missing which then made it that one of our party had to eat when everyone finished,” learn the overview. “No proper apology. One of the staff members was more interested in talking to her friends or family rather than be interested in people getting their food. I would not recommend this place at all.”

However, Adam Griffiths, proprietor of the landmark pub Four Lane Ends in Over Hulton, Bolton, determined to confront the client. He replied on to the overview and shared his response on the pub’s Facebook web page.

He offered a full timeline of occasions from the pub’s CCTV outlining what occurred with the desk of 9 clients.

Landlord’s timeline

• 14.12 buyer orders meals on 3 separate orders
• 14.56 meals begins to reach (granted longer than our regular wait )all meals is cooked to order not ping ding and busy pub .
• 14.58 final meal arrives
• 14.58 stated incompetent employees member sits all the way down to her dinner on her nicely earned break
• 15.00.buyer speaks to the employees re lacking pizza
• 15.01 employees member speaks to woman re lacking pizza and defined its not on our order and apologises
• 15.10 pizza arrives (freed from cost could I add )
• 15.11 group member begins to clear plates
• 15.13 group member does examine to see if pizza is OK and will get a agency sure
• 15.17 clients stand up and go away
• Table is cleared of empty plates

He then supplied to debate the matter additional with the client, saying ‘however for those who would nonetheless like to debate this I’m more than pleased to speak on the quantity I left you as a voice message.

The buyer then responded by stating that the pizza had been paid for, including ‘your incompetent employees member didn’t even have the decency to apologise to us’.

The pub’s Facebook put up acquired a wave of help from dozens of consumers, who praised the Newbrook Road web site for ‘standing up for the employees’ and recommended the meals and repair, the Manchester Evening News stories.

One girl applauded Adam, saying: “Good on you Adam for calling them out, it’s great that you’ve got your staff’s back. The food and service have always been great whenever we’ve been.”

Another buyer expressed her love for the pub, stating: “Love the food and service here. Staff are so friendly, always fresh food and value for money.

A third added: “Best pub, greatest employees and greatest administration group. Oh and greatest costs too. Adam and group Hulton are merely one of the best and the meals is nice, by no means had a foul meal or dangerous service.”

Adam, who has been at the helm of the pub for nearly two years, said he welcomes ‘feedback, good and bad’, but felt compelled to respond to such a harsh public review.

The 57-year-old expressed his frustration, saying: “I used to be simply irritated that she had shouted at a younger group member, after which once I checked the CCTV and the instances, I used to be appalled that she had the nerve to name us like that, particularly our meals being cr*p and the employees incompetent.

“Things like this can put strain on a small business and it’s hard enough at the moment with spiralling costs. Hospitality is in need of a break.”

Adam concluded by saying: “We are a small limited company – GLM Hulton Ltd – and are battling hard against all hurdles, with costs, wages, utilities, you name it.

“We are doing nice, higher than the typical on the minute and holding our heads above water, but it surely’s not straightforward.

“We are a independent company and do lots for the community of Over Hulton. All food is homemade, even our famous chips, and we have lots of live entertainment at weekends too.”

Food is served on the pub from 12pm to 7pm Monday to Friday and 10am to 7pm at weekends.