They condemn Sony to pay the substitute cellular {that a} buyer had to purchase after spending 700 euros on a faulty terminal | My rights | Economy | EUROtoday

The Court of First Instance quantity 67 of Madrid has issued a sentence that is a crucial assist for client rights within the face of abusive practices in industrial ensures. Sony Mobile Communications Iberia SL has been condemned to return a buyer 699 euros equivalent to the quantity of a faulty cell phone and one other 180 euros for the acquisition of a second terminal that the consumer needed to purchase within the absence of answer by the corporate (entry the sentence right here).

The decision, dated March 31, 2025, estimates the demand filed by the consumer, represented by the authorized workplace, which acquired the gadget in December 2015 by the official Sony web site. The contract included a industrial assure that provided expanded protection past the authorized one, which included the restore, substitute or reimbursement of the nice in case of not adjusting to the specs provided.

However, only a 12 months after the acquisition, the terminal started to current failures within the load unit. Sony refused to imagine the restore underneath assure, as a result of, as claimed, the consumer had hit or mistreated the cellular. The firm mentioned the terminal had arrived “folded”, an argument that the decide has thought of that it was not justified.

“This sentence confirms the rights of consumers in the face of the abuses of brands in the application of guarantees,” values ​​the lawyer who has achieved this judicial victory, Mario Rodríguez Lópezof Legalion Lawyers. “It tends to impute the consumer the responsibility for misuse of mobile when, as in this case, it is clearly a factory problem,” he provides.

Talks

During the judicial process, an extrajudicial settlement was tried. Sony proposed the supply of a substitute terminal, however the pact failed when the consumer obtained a tool that didn’t meet the minimal high quality requirements: it was not new, it got here in an open field, unintentionally, with out manuals, with out cables or charger, and lacked assure. Consequently, the consumer instantly rejected it.

The decide has thought of that with this proposal The firm considerably breached the assure related to the acquisition of the terminal.

Damage restore

The sentence emphasizes that Sony needed to adjust to the prolonged assure it provided and that, consequently, The client had the fitting to obtain a product in accordance with what was agreed or, failing that, to be compensated by the damages suffered. “In addition, in this case the attempt of the company’s agreement is surprising, which offered a terminal that did not meet the minimum conditions of use. The client was forced to acquire another mobile, and that expense has also been recognized,” explains Rodríguez López.

In his lawsuit in opposition to Sony Mobile, the consumer had requested that the terminal be absolutely repaired be returned, coated by the guarantee interval or that, in case his association was not attainable, that the 699 euros that he needed to pay for him or that they return it with out repairing with the fee of the restore price, estimated at roughly 430 euros have been reimburious.

Finally, the Court has ordered not solely the return of the quantity of the faulty phone (699 euros), but additionally of the second terminal (180 euros) acquired by the consumer harmed as a provisional answer whereas the controversy was resolved. A choice that reinforces the precept of Comprehensive injury restore and which will sit earlier than future claims for deficiencies in industrial ensures. As concluded by the lawyer’s lawyer: “The sentence represents an advance in the legal protection of the consumer, recognizing not only the defect of origin of the terminal, but also the additional damages caused by the breach of the brand.”