Five issues we now know concerning the Horizon IT failure | EUROtoday
BBC enterprise reporter

The first report on the findings from an inquiry into the Post Office Horizon IT scandal has been revealed.
It reveals for the primary time the complete extent of the struggling of sub-postmasters and others who have been affected by being wrongly accused of stealing cash and false accounting, primarily based on incorrect knowledge.
Here are 5 issues we now know because of this.
1. Impact on lives was ‘disastrous’
The inquiry heard many harrowing experiences from sub-postmasters who have been incorrectly accused of theft and false accounting.
The report outlines how the size of struggling was even better than thought till now.
There had already been tales of two sub-postmasters taking their very own lives because of the Horizon scandal – Michael Mann and Martin Griffiths.
The report says that greater than 13 individuals could have taken their very own lives because of the scandal.
Families have stated that six sub-postmasters and 7 individuals who weren’t sub-postmasters killed themselves, after Horizon confirmed “illusory” shortfalls in department accounts.
Apart from this, not less than 59 individuals informed the inquiry that they had contemplated suicide at varied factors, of whom 10 tried to take their very own lives.
One sub-postmaster informed the inquiry: “The mental stress was so great for me that I had a mental breakdown and turned to alcohol as I sunk further into depression. I attempted suicide on several occasions and was admitted to mental health institutions twice.”
In the report, inquiry chair Sir Wyn Williams described the impression on these affected as “disastrous”, and stated it was not straightforward to “exaggerate the trauma” that individuals went by means of being investigated and prosecuted.
Many sub-postmasters gave proof of psychiatric and psychological issues which have “dogged them” and are nonetheless ongoing.
- If you will have been affected by the problems on this story the BBC Action Line includes a checklist of organisations that are prepared to offer help and recommendation.
2. Post Office knew its IT system had errors
A recurring query all through the inquiry was: how a lot did the Post Office know that the Horizon knowledge it was utilizing to prosecute individuals was not correct?
Sir Wyn could be very sturdy in his preliminary response and says there will probably be extra on this within the subsequent quantity of the report.
He says that senior and never so senior individuals within the Post Office “knew, or at the very least should have known, that legacy Horizon was capable of error” – legacy Horizon was the model in use till 2010.
“Yet, for all practical purposes, throughout the lifetime of legacy Horizon, the Post Office maintained the fiction that its data was always accurate.”
After 2010, the subsequent model of Horizon additionally contained “bugs, errors and defects”.
Sir Wyn says: “I am satisfied that a number of employees of Fujitsu and the Post Office knew that this was so.”
3. Post Office and Fujitsu behaved unacceptably
The report says many a whole lot of individuals have been wrongly convicted of felony offences, and 1000’s have been held liable for losses that have been illusory.
Just a reminder of the numbers: about 1,000 individuals have been prosecuted, and solely between 50 and 60 weren’t convicted.
Thousands of staff have been suspended, and plenty of later had their contracts terminated.
These individuals have been victims of “wholly unacceptable behaviour” by people employed or related to the Post Office and Fujitsu, and on occasion by the organisations themselves, Sir Wyn says.
4. Post Office was too adversarial on compensation
There have been numerous settlements and compensation schemes for sub-postmasters. While some have been glad by the extent of compensation accessible, many who had extra advanced claims weren’t.
Sir Wyn says three of the compensation schemes have been “bedevilled with unjustifiable delays” and redress has not been delivered promptly.
Moreover, with tough and substantial claims, “on too many occasions” the Post Office and its authorized advisers had been “unnecessarily adversarial” in making preliminary provides for compensation, driving down the extent of eventual monetary settlements.
Sir Wyn recommends three issues in terms of compensation:
- A mechanism to ship redress “to persons who have been wronged by public bodies”, must be established
- Free authorized recommendation must be prolonged to claimants on one of many schemes – the Horizon Shortfall Scheme.
- Close members of the family of people that have “been most adversely affected by Horizon” must be compensated
Sir Wyn estimates that there are presently 10,000 eligible claimants in three compensation schemes, and that quantity is prone to rise by not less than a whole lot, if no more.
5. Post Office and Fujitsu informed to fulfill victims
In addition, by 31 October this 12 months the report says the federal government, Fujitsu and the Post Office ought to publish a report on a programme for restorative justice.
This is the place individuals who have precipitated hurt must be introduced along with individuals who have suffered it “so they can discuss the impact, take responsibility, and work collaboratively to make amends”.
Sir Wyn is asking on the federal government to think about his suggestions at once.
https://www.bbc.com/news/articles/cvgeq7z4ylyo