Post: Complaints are skyrocketing – Federal Network Agency threatens fines value hundreds of thousands | EUROtoday

The Federal Network Agency has threatened Deutsche Post with a positive for the primary time due to the huge enhance in complaints. By August, 38,760 complaints had been acquired, in comparison with 27,693 in the identical interval final 12 months – “an increase of a third,” stated authority president Klaus Müller to the “Neue Osnabrücker Zeitung”. “We have shown the post office the yellow card. If they don’t remedy the situation, there will be a red card with penalty payments.”

The Federal Network Agency acquired new powers with the modification to the Postal Act. “And we will use them. If violations are not effectively remedied, we will impose fines,” emphasised Müller. A positive of as much as ten million euros can be legally potential.

The issues elevated significantly in Schleswig-Holstein, in Husum, Lübeck, Flensburg and Kiel. There are additionally upward swings in Berlin and Brandenburg, stated the President of the Federal Network Agency.

Deutsche Post pointed to a tense operational state of affairs, which means there was an absence of workers to ship letters and parcels. “What customers pay for is that the postage was only recently increased,” Müller continued.

However, “the peak of the complaints” was handed in July, the authority president admitted. Deutsche Post has recruited further workers who at the moment are being skilled. After over 9,000 complaints in July, the numbers at the moment are at a barely decrease degree. However, the Christmas enterprise remains to be forward.