TikTook apologises after 1000’s of US customers report app points | EUROtoday

TikTook’s new US proprietor has apologised to customers for “disruption” after 1000’s reported points affecting the video-sharing app.

Platform outage monitor Downdetector stated it has seen greater than 600,000 stories of glitches from US TikTook customers over the weekend.

Problems flagged by folks embody movies showing repeatedly on “For You” feeds, some content material not displaying and new posts getting “zero views” – with points showing to proceed for some on Monday.

TikTook USDS Joint Venture LLC, which now oversees the platform and its operations within the US, stated it was “working to restore our services following a power outage at a US data center impacting TikTok and other apps we operate”.

“We’re working with our data center partner to stabilize our service,” it added in a publish on social media platform X.

“We’re sorry for this disruption and hope to resolve it soon.”

Oracle, TikTook’s US information centre associate, declined to touch upon the outage.

The cloud computing large has taken on a bigger function in TikTook’s American operations below a deal securing the app’s future within the US, which was finalised on Thursday.

The points prompted hypothesis and considerations that TikTook’s glitches had been a results of its new possession or anticipated adjustments to the US app’s algorithm.

US TikTook customers began complaining of points affecting their TikTook feeds and content material on Saturday.

Downdetector instructed the BBC it had seen 663,061 stories from US customers between Saturday and Monday, with some reporting a “total outage” throughout the platform.

Reports to Downdetector appeared to fall in a single day on Sunday, earlier than climbing once more on Monday as some TikTook customers within the US awoke to continued points.

CapCut, a video enhancing app owned by TikTook, additionally noticed 1000’s of stories of issues from customers on Downdetector.

Users of the video-sharing app within the US took to rival social media platforms to publish in regards to the app’s issues.

“Okay so is anyone else’s TikTok being extremely slow, keeps showing you old videos, doesn’t show you what you what you actually search, and doesn’t load certain stuff….,” one X consumer requested on Sunday.

In posts seen by BBC News on X, some TikTook customers stated they may not view creator instruments on the app, together with these permitting them to see their break up of promoting income paid out by TikTook to creators behind standard posts.

Some additionally stated movies they’d uploaded to the platform didn’t have the identical visibility as they might often, or had been “stuck at zero views”.

As a part of President Donald Trump’s deal permitting TikTook to proceed working within the US, Oracle will examine and retrain a separate model of its algorithm for American customers.

The cloud large is considered one of three managing buyers in TikTook USDS Joint Venture LLC, sustaining a 15% stake within the spun-off US entity.

It can also be accountable for securing US consumer information extra broadly – one thing it was already overseeing partly below an present safety association known as Project Texas.