Rental Insurance defends its mannequin and replies that the Consumer sanction “violates fundamental rights” | Housing | Economy | EUROtoday

Rental Insurance defends its enterprise mannequin towards the superb of three.6 million euros imposed by the Ministry of Consumer Affairs. In a press convention held this Thursday, the corporate’s fundamental officers assured that every one its providers “are legal” and that the ministry’s accusations “violate fundamental rights.” The president of the corporate, Antonio Carroza, has indicated that the complete path main as much as this sanction has been “a legal outrage” and has reiterated that they may resort to judicial means to reverse this determination. The motion comes after the Ministry of Consumer Affairs confirmed this Wednesday the superb for finishing up abusive practices towards its tenants and violating shopper rights by making the most of its place of market dominance. The minister of the sector, Pablo Bustinduy, assured within the press convention after the announcement of the sanction that it’s “proportional to the damage that this company has generated.”

One of the factors that these accountable for Rental Insurance have insisted on most is the Tenant Assistance Service (SAI). Consumption alleges that the corporate forces tenants to contract this service and considers it corresponding to property administration and contract formalization bills, one thing unlawful that accounts for a million euros of the entire superb. The housing regulation, in pressure since May 2023, requires homeowners or landlords to imagine these bills. The firm argues that this service “is real, it is totally differentiated” from these bills and that it isn’t necessary to contract it. According to the info supplied, from the entry into pressure of this laws till March 2025, “267 tenants did not contract this service, and another 911 were granted a reduction, which in some cases reached up to 100%.” The firm doesn’t specify the particular variety of contracts that have been signed in that time frame, however a spokesperson signifies that there have been “several thousand.” The authorized supervisor of Safe Rental, Carlos Sánchez, has defended that the SAI “is not an empty service”, because it contains varied advantages resembling transferring providers and that “it does not violate the housing law because this service has existed since 2010.”

The firm additionally assures that justice has dominated of their favor on 4 events. Two of those 4 resolutions must do with circumstances through which the tenants claimed the refund of the quantity of the SAI and have been denied reimbursement after the corporate proved that the tenants had benefited from it throughout their keep, by reporting incidents within the residence on this manner.

The second most severe violation imposed by Consumo relies on the truth that Rental Insurance imposes residence insurance coverage that advantages the proprietor, which Consumo considers unlawful and due to this fact fined him 990,900 euros. Those accountable for the corporate use an argument just like that used to defend the UPS. They state that of the 26,730 properties they handle, 22,525 have contracted this service, which exhibits that it isn’t a requirement to formalize a contract with the corporate.

The breakdown of the opposite sanctions reported contains three different infractions value 500,000 euros, one among 100,001 euros and a ultimate one, for the intense infraction, of 10,001 euros. Rental Insurance defends that Consumption isn’t proper in these circumstances both. These sanctions are associated to the gathering of bills for claims for alleged money owed even when they don’t seem to be attributable to the tenant, in addition to fees for judicial proceedings even when there isn’t a order for prices. Added to that is the inclusion of clauses that enable the tenant to be added to recordsdata of defaulters resulting from non-payments, no matter their origin and even when they don’t seem to be due or payable money owed. Finally, Consumption criticizes the exclusion of the tenant’s proper of withdrawal relating to this care service.

After itemizing these arguments, these accountable for the corporate have alleged that the executive course of has been constructed “from an intended result, using biased circumstances and interpretations to support alleged violations of the regulations.” Sánchez, the authorized individual in cost, has assured that the sanction “accepts as evidence complaints and unverified opinions of third parties” and his proper to efficient judicial safety has not been revered. The president of the corporate has been satisfied that justice will rule of their favor and overturn the superb. Faced with these accusations, Bustinduy has assured in an interview on TVE that “he has not acted on a whim, following a series of complaints.” […] rigorously and scrupulously.”

This dispute between Consumption and Rental Insurance has been occurring for greater than a yr. In March 2025, the ministry introduced the opening of the sanctioning file primarily based on a sequence of supported complaints introduced by the Tenants’ Union-CECU, FACUA Consumidores en Acción and the OCU (Organization of Consumers and Users). These complaints included a sequence of testimonies from tenants of residences managed by this firm who claimed to have needed to pay for a sequence of extra providers – notably tenant care insurance coverage – to have the ability to entry these houses.

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