“Work has been partly dehumanized, the relationship with job seekers, industrialized” | EUROtoday
Labor sociologists Stéphane Le Lay and Fabien Lemozy performed a number of surveys with Pôle emploi advisors (which turned France Travail in 2024) and job seekers in 2021 and 2022. They served as the idea for the writing of their work, Control and prescribe (Editions du Croquant, 192 pages, 20 euros). Both authors beforehand revealed Platforms. The colonization of labor and democracy (Editions de l’Atelier, 248 pages, 21.50 euros).
Your surveys with Pôle emploi advisors have led you to a conclusion: “The victory of the managerial concept of support and control is total” throughout the establishment. How is it embodied and what does this indicate within the day by day skilled lifetime of workers?
We have noticed a prevalence of the determine for a number of many years on this establishment, significantly with the deployment of new public administration. It is critical to rely job seekers, distinguish those that are entitled to compensation, and so forth., with, repeatedly, the necessity to present the least dangerous figures doable – particularly by creating a number of classes of unemployed – below stress from political leaders.
This significance of the determine has been strengthened with the digital transformation of businesses. Work has been partly dehumanized, the connection with job seekers industrialized. The query of their management has taken an necessary place and targets – quantified – have been outlined for workers (for instance, lowering the variety of senior job seekers, by calling them and evaluating whether or not they have carried out their lively search, and so forth.). This additionally includes the institution, in sure circumstances, of a “occupational policy” : advisors are inspired to enroll job seekers in coaching or internships, the usefulness of which is, removed from it, not all the time demonstrated.
How do workers react to this evolution of their assist work?
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https://www.lemonde.fr/emploi/article/2025/12/04/stephane-le-lay-sociologue-le-travail-a-ete-pour-partie-deshumanise-la-relation-aux-demandeurs-d-emploi-industrialisee_6655927_1698637.html