Thousands of Monzo financial institution prospects report app outage | EUROtoday

Thousands of Monzo prospects have reported having difficulties accessing the financial institution’s cellular app.

Platform outage monitor Downdetector noticed greater than 4,000 studies from customers complaining of issues on Thursday afternoon.

The firm has acknowledged “experiencing an issue” with its app – an online web page displaying the standing of Monzo companies says the agency is “continuing to investigate this issue”.

A Monzo spokesperson stated it had activated a back-up banking service which meant prospects may nonetheless make card funds.

“After identifying some issues we instantly activated Monzo Stand-in – our fully independent backup bank,” they advised the BBC.

“As a result customers can still make payments with their card, withdraw cash, freeze their card, send and receive bank transfers and more.”

“We are working on resolving this as soon as possible.”

Many making an attempt to open the app shortly after 15:00 GMT on Thursday have been met with a discover telling them “we’re experiencing issues”.

This stated the app “will not be fully functional” however different companies, similar to viewing account particulars and shifting cash between accounts, could be.

However, some customers making an attempt to entry the app took to social media to complain to Monzo that they may not view funds, latest funds or make financial institution transfers.

In posts seen by the BBC, some X customers additionally advised Monzo that they had been unable to make use of their card or withdraw cash.

The BBC has requested Monzo for remark about these complaints.

The firm has greater than 14 million private and enterprise prospects throughout the UK.