The once-thriving UK city that is filled with deserted outlets – ‘it is like everybody’s given up’ | UK | News | EUROtoday

Many shopfronts sit boarded up or deserted (Image: Tim Merry/Staff Photographer)
Nearly a decade after being named Kent’s saddest place and essentially the most unfriendly place within the UK, Gillingham seems to be caught in the identical place – and for a lot of residents, issues really feel worse somewhat than higher.
In 2016, Kent Online labelled the Medway city essentially the most depressed space within the county. Three years later, guests took to TripAdvisor to name it “the unfriendliest town” within the nation. Walking by means of the excessive avenue, it’s simple to see why the previous label has caught. Furniture has been dumped on pavements, shopfronts sit boarded up or deserted, and several other indicators grasp with letters lacking. Many of the outlets that stay are closed, and people nonetheless buying and selling are scattered between empty items.
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Will Charles says the city was bustling 50 years in the past, however has since gone steadily downhill (Image: Tim Merry/Staff Photographer)
As I walked by means of the city centre, folks averted eye contact, preserving their heads down and shifting rapidly previous each other. The sense of neighborhood feels fractured.
Anna, who has lived in Gillingham for 3 many years, says the city now not appears like a spot the place folks put down roots.
“I’ve lived here for 30 years and I don’t even know my neighbours,” she stated. “It’s people in multiple occupancies or students going in and out. You see the streets, people are throwing their furniture out on the streets. It’s like everyone has given up.”
For long-term residents, the decline is especially arduous to simply accept. Will Charles has lived in Gillingham because the Seventies and remembers a really completely different city.
“I’ve lived here since the 1970s and it was once a thriving town,” he stated. “However, more people are shopping on Amazon or choosing to go to Bluewater, so shops have shut and it now looks the way it does.”
Pointing alongside the excessive avenue, he added: “With no businesses, people aren’t going to come in and it turns to this. People are stuck on their phones and no one is looking up.”

Carol Austin, 69, says if she might choose up her home and transfer it out of Gillingham, she would (Image: Tim Merry/Staff Photographer)
Carol Austin, 69, moved to Gillingham in 1990 and says the lack of main retailers has modified how residents dwell their day-to-day lives.
“There used to be loads of shops here back in the day – Wilko, Debenhams,” she stated. “I liked going to the high street to shop around and pick something out. Now I have to go elsewhere to shop.”
Despite investing closely in her residence, Carol admits she would depart if she might. “If I could pick up my house and put it somewhere out of Gillingham, I’d do it instantly. It’s a shame what has happened, really.”
Others level to rising homelessness and poverty as indicators of a city beneath strain. Charmaine moved to Gillingham from London to be nearer to her brother, drawn by cheaper housing.
“It is much cheaper here, but at what cost?” she stated. “Usually there are many homeless people here on the high street and it is sad to watch. It is difficult for them to get help.”
She added that her personal son had been with out lodging for a very long time earlier than not too long ago discovering someplace to dwell. “Sometimes on the streets someone asks you to buy them some bread or a sandwich so they can eat, and I do that for them. But I’m one of the minorities – you don’t see that happening much.”

Charmaine was drawn to Gillingham by the cheaper housing (Image: Tim Merry/Staff Photographer)
Police say they’re conscious of residents’ considerations and want them to be their “eyes and ears” within the city.
District Commander for Medway, Chief Inspector Paul Diddams, stated: “Gillingham’s town centre policing team patrol the area every day, focused on tackling the small minority of thieves who target local businesses and those who persist in behaving in a disorderly manner.
“Beat officers and Police Community Support Officers often work on foot and might reply promptly to requests for help from retailers and residents. Shoplifters are focused, with prolific offenders being charged and instantly positioned earlier than the courts to reply for his or her crimes.
“We remain aware of concerns about anti-social behaviour and, working with partners at Medway Council, our officers robustly enforce the town’s Public Space Protection Order, focusing on those responsible and those drinking alcohol in public spaces.
“Officers often liaise with enterprise house owners, store workers and safety groups to allow them to determine areas the place there could also be rising points. It is thru this centered exercise that the variety of crimes dedicated in Gillingham South ward, which incorporates the city centre, decreased from 803 stories within the final quarter of 2024 to 698 stories in the identical interval in 2025 – a discount of 13.1%.
“We will continue this town centre enforcement throughout 2026, and I would urge residents and business owners to contact us at the earliest opportunity to report a crime or inform us of any anti-social behaviour. We need you to be our ‘eyes and ears’ so that our resources can be deployed effectively, when and where they are needed.”
Medway Council has additionally rejected claims the realm is past assist. A Medway Council spokesman stated: “Like many high streets around the country, Gillingham High Street has been affected by social and economic trends such as internet shopping and large out-of-town shopping sites.
“Nevertheless, it is far from becoming a ‘no-go zone’ and there is much work going into revitalising the town centre. Efforts are already making a clear difference, and the evolution of the high street is set to continue with further regeneration plans. The Love Gillingham Initiative, and Gillingham Taskforce and Gillingham Community Group, are all examples of groups working to drive forward a range of regeneration initiatives and improve the area.
“There is a clear passion for Gillingham among residents and others working for the town, and we’d encourage as many people as possible to get involved in the exciting work going on to drive Gillingham forward.”
https://www.express.co.uk/news/uk/2163409/once-thriving-uk-town-abandoned-shops