taxes use AI to be “less verbose” | EUROtoday

“The surface area taken into account by the tax administration for residential premises is the actual surface area. This real surface area is different from the habitable surface area or the so-called “Carrez law” floor space. » Which taxpayer has by no means obtained such a response from the tax authorities. And tried to decipher the tax jargon. Certainly, quite a few efforts have already been undertaken by the General Directorate of Public Finances (DGFiP) by way of relations with customers, whether or not by phone, by electronic mail, on its web site www.impots.gouv.fr or, to a lesser extent, by reception on the counter. Published in February, the newest barometer of public companies from the Paul Delouvrier Institute as soon as once more positioned the DGFiP on the prime of the administrations whose customers are probably the most happy.

“Irritants nevertheless remain and, among them, there is our vocabularyconcedes its general director, Amélie Verdier. We must not hide our faces, our way of speaking is always quite technical, users don’t always understand us. » To maintain a “relationship of trust” with customers and treatment a type of “administrative mistreatment”, the tax authorities now need to be “less verbose”.

His ally to realize this? Artificial intelligence (AI). A generative AI device, known as “Clear Language” and developed internally, thus affords tax brokers the potential of requesting a proposal for rewriting their responses to customers.

The device has been examined because the summer season of 2025 with 500 brokers. Highlighting “satisfactory feedback” in addition to a device “efficient” with a significant error price “which does not exceed 1%”the administration now needs to scale up. “We are going to massively generalize, during the year, our “Clear Language” pack to all brokers in touch with the general public”broadcasts the overall director. A pack which incorporates an “email writing charter” in addition to this AI device. Training modules are additionally deliberate.

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