A robust mixture of quick speeds, nice worth and a useful on-line group | EUROtoday

Value is certainly one in all Giffgaff’s sturdy fits, and though it doesn’t rating as extremely with prospects as Tesco Mobile or Lebara, there’s little to complain about right here. Giffgaff’s least expensive tariff begins from £6 a month, and that features 2GB of information with limitless minutes and texts. However, it’s value declaring that Lebara’s least expensive deal is £1.50 per 30 days cheaper and gives extra knowledge.

If you’re extra knowledge hungry otherwise you’ve acquired Spotify/TikTok/YouTube-gobbling youngsters to feed, the 25GB and Unlimited tariffs are additionally fairly priced, if as soon as once more undercut by Lebara.

Giffgaff does supply offers that embody telephones in addition to SIM-only tariffs, and it’s value noting that the corporate additionally sells refurbished telephones, that are less expensive than shopping for new. If your children insist on having iPhones, it’s one of many least expensive methods to select them up, offered they aren’t screaming for the newest mannequin.

Speed

Score: 4.5/5

Given that it’s owned by Virgin Media O2, it’ll come as no shock that Giffgaff runs on the O2 community. That’s on no account a nasty factor, with general winner Tesco Mobile doing the identical, and prospects appear to have few complaints concerning the community’s efficiency.

A wholesome 89 per cent of the Giffgaff prospects we surveyed stated they had been pleased with the speeds on supply from the community, which is why it shares our pace award with Tesco Mobile.

O2’s 5G out of doors protection is pegged at between 70-76 per cent by regulator Ofcom, which isn’t as complete as that of EE (86-89 per cent).

Reliability

Score: 5/5

Giffgaff prospects are extremely happy with the robustness of the community. Overall, 95 per cent of these surveyed stated they had been pleased with reliability, whereas 88 per cent stated they had been happy with the consistency of information speeds and the latency (or responsiveness) of the community.

That means Giffgaff is the joint winner of our most dependable cell community award, alongside Tesco Mobile and Lebara.

Customer service

Score: 3.5/5

If there’s a slight draw back to Giffgaff’s providing, it’s customer support. As we talked about beforehand, Giffgaff places numerous emphasis on group help, with prospects serving to different prospects by way of the agency’s on-line boards. But there are some points (equivalent to billing) that solely an organization consultant can kind and which may be the place Giffgaff falls brief.

For instance, solely 66 per cent of Giffgaff prospects had been pleased with the benefit with which they’ll attain the shopper help workforce, a distinctly mid-table rating. When it involves the standard of help, solely 72 per cent of Giffgaff prospects stated they had been completely satisfied.

Roaming

Score: 4/5

Like many different networks, Giffgaff does embody EU roaming in its plans, however there are limits. For instance, even should you’re on a vast plan or, say, 25GB per 30 days, the EU roaming knowledge allowance is capped at 5GB. That ought to nonetheless be sufficient for a vacation, however others, equivalent to Lebara, allow you to use your full knowledge allowance whilst you’re within the EU.

Giffgaff prospects appear fairly pleased with the scenario, although, with 77 per cent saying they had been pleased with the roaming worth.