The better of the key telephone networks | EUROtoday

As famous above, it’s current Virgin Media prospects who get the very best worth from O2, with bundle offers which are less expensive than the SIM-only offers you’ll see in our desk beneath. If you’re already a Virgin Media buyer, log in to the Virgin Media web site, choose upgrades in your contract menu and examine the ‘Volt benefits’ on provide.

If you’re shopping for SIM-only and also you’re not sometimes a heavy knowledge consumer, O2 isn’t nice worth. Its most cost-effective tariff is £15 per 30 days on a two-year deal, whereas our best-value community, Lebara, will give you an honest dollop of information for £4.50 per 30 days. However, on the prime finish, O2’s £21 per 30 days payment for limitless knowledge is up there with the very best, though bear in mind that annual worth will increase are baked into the contract.

Take care when you’re planning to purchase a telephone and SIM collectively. When I priced up a deal for an iPhone 17 Pro and a 50GB month-to-month contract, the most affordable I might get the airtime plan was £30 per 30 days (O2 costs the telephone and airtime individually). If you purchase a SIM-only 50GB plan from O2, you will get it for half that worth.

It appears it’s because O2 affords completely different tiers of 50GB plan, with the “Plus” tariff supplied with the iPhone, together with advantages similar to knowledge rollover, prolonged roaming and extra. However, these advantages don’t appear value double the price, for my part, so it’s possible you’ll be higher off shopping for a telephone and airtime individually.

Speed

Score: 3.5/5

The O2 prospects we surveyed appeared largely content material with the efficiency of the community, with 73 per cent glad with the information speeds on provide. As famous beforehand, award winners Tesco Mobile and Giffgaff additionally piggyback on O2, and their prospects had been additionally pleased with the speeds (each registered 89 per cent satisfaction), which is an efficient signal.

Reliability

Score: 4/5

Reliability seems to be strong with O2, with 84 per cent of the purchasers we surveyed glad with the reliability of the community. Again, excessive scores from the purchasers of Tesco Mobile and Giffgaff (93 per cent and 95 per cent) increase confidence ranges. Text and voice reliability is especially sturdy, with 95 per cent of O2 prospects comfortable. The greatest scores of any community on check.

Customer service

Score: 3/5

Customer service scores are a drag on O2’s total efficiency. A middling 63 per cent of consumers mentioned they had been pleased with how straightforward it’s to achieve O2’s customer support crew, whereas 62 per cent had been glad with the standard of assist. Tesco Mobile was the standout chief for customer support, with scores of over 90 per cent on each of these metrics.

Roaming

Score: 3.5/5

You must examine fastidiously with O2’s roaming providing, because it varies relying on which tariff you’ve chosen. The commonplace ‘Classic’ plans which are supplied on a SIM-only foundation embrace EU roaming, however as much as a restrict of 25GB per 30 days. The dearer ‘Plus’ tariffs embrace roaming in 75 international locations, together with the USA, whereas the top-tier ‘Ultimate’ tariffs increase the variety of roaming international locations to 123. Check the lists of supported international locations fastidiously earlier than you journey.

In our survey, 73 per cent of O2 prospects had been glad with the worth of the roaming offers. Again, that is center of the pack.