NatWest banking app down as clients locked out | EUROtoday

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Users of NatWest and Royal Bank of Scotland banking apps are experiencing issues this morning with clients unable to entry their account and switch cash.

A message on the NatWest app reads “some kind of error has occurred” telling clients they “cannot establish a connection”.

Meanwhile, RBS has stated it was conscious of points with clients sorting funds and transfers by way of its app.

According to web site Down Detector, clients of NatWest first began reporting issues at round 2am with greater than 1,000 complaining in regards to the points at 6.50am.

Hundreds of RBS clients have additionally raised complaints this morning.

It comes on the final weekday of the month when some staff receives a commission by their employers, and forward of the beginning of the month when many pay their month-to-month payments.

A NatWest spokesperson informed The Independent: “Some customers have experienced difficulty in making payments via the mobile app this morning. We’re working to resolve this as quickly as possible and we’re really sorry for any inconvenience caused.”

It’s not the primary time this 12 months NatWest has skilled issued with its app. Back in May, customers confronted an identical downside with logging in.

Among the customers to share their frustration on Friday morning was Zamaan Ismail, who wrote on X: “Natwest app down, typical… what is wrong with your app??? Cant log in, send payments, had to delete and re-download and just giving this EVERYTIME.”

Another individual wrote message to Natwest: “Hi. Your app keeps timing me out after like 5 seconds. Any idea why this is? Man’s got bills to pay!”

And one other stated: “So Natwest online banking is down… pay day today and all the bills are due, oh today Excellent.”

The full message clients had been receiving this morning on their apps reads: “We’re sorry, some kind of error has occurred when trying to establish a connection between your device and ourselves.”

It goes on to ask the client to shut the app and check out once more, including they might verify their WiFi power, be certain that they’re utilizing the newest model of the app and go to the financial institution’s customer support standing web page.

RBS, in a message to clients on X, acknowledged clients had been dealing with points. The financial institution stated: “We’re aware that there’s been some issues with customers trying to arrange payments and transfers through the app. We’ve raised this internally and is currently being investigated by our technology team. I’m afraid we don’t have an exact timeframe on this.”