The Court of Auditors attracts a relatively optimistic evaluation of using AI by France Travail | EUROtoday

By experimenting with the primary synthetic intelligence (AI) instruments within the mid-2010s, France Travail was capable of be modern. A salutary anticipation at a time of full growth of expertise: the operator was capable of deploy AI in a structured method, with uneven however promising operational outcomes, regardless of persistent shortcomings by way of governance and knowledge.

This is the evaluation drawn up by the Court of Auditors of using AI by France Travail, in a report made public on Wednesday January 7. The excessive court docket analyzed almost ten years of use of AI by the general public employment operator. The investigation covers the interval from 2017 to 2025 and examines the situations for implementing the expertise, its concrete results in addition to compliance with the authorized and moral framework. This is the primary time that such an analysis has been carried out for a state operator.

Since 2015, France Travail – which succeeded Pôle emploi on 1^er January 2024 – makes use of AI in twenty-seven use circumstances deployed on a big scale, with progress since 2019, in accordance with a Court census. “France Travail is increasingly using artificial intelligence, mainly to support its mission of supporting job seekers and businesses,” clarify the authors of the report. Other missions, similar to compensation or the combat towards fraud, stay marginally affected.

“Efficiency gains”

The deployment of AI throughout the public operator has centered on two packages. “Employment intelligence”, firstly, between 2019 and 2022, aimed to “sustainably install AI through a systemic approach”, with a capability to develop AI options. The second system, “Data AI”, launched in 2024, ought to make it potential to watch progress in new applied sciences utilizing generative AI. In March 2025, 56% of brokers surveyed say they use AI, together with 9% every single day, and 18% a number of instances per week.

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