Ofwat investigation opened into Kent and Sussex water points | EUROtoday

Regulator Ofwat has opened an investigation into South East Water (SEW) after repeated outages throughout Kent and Sussex.

The investigation will contemplate whether or not the corporate has complied with its licence situation to offer excessive requirements of customer support and assist.

Ofwat stated it was the primary investigation it had launched on customer-focused licence circumstances.

SEW has been contacted for a remark.

As of Wednesday evening, 10,000 properties continued to don’t have any water provide.

Lynn Parker, Ofwat’s senior director for enforcement, stated: “The last six weeks have been miserable for businesses and households across Kent and Sussex with repeated supply problems.

“We know that this has had a huge effect on all elements of every day life and harm companies, significantly within the run as much as the festive interval.

“That is why we need to investigate and to determine whether the company has breached its licence condition.”

The investigation was began after the prime minister stated the state of affairs, which affected 30,000 prospects at its peak, was “clearly totally unacceptable” and requested Ofwat to evaluation the corporate’s licence.

SEW stated some prospects won’t see provides return till Friday after points first started on Saturday within the wake of Storm Goretti and an influence reduce at a pumping station.

The firm stated it might be utilizing 26 tankers to pump water instantly into its community whereas working “around the clock” to repair leaks and bursts.

Ofwat already has an open investigation into SEW’s provide resilience to find out whether or not it has did not develop and preserve an environment friendly water provide system.