“There is such a gap between the complexity of the procedures and what people are capable of doing online” | EUROtoday

In the immense gallery which serves as a ready room, the two-tone bell rings out in cascades, asserting the numbers referred to as on the counter. The two small video games tables supplied for youngsters are empty on Wednesday February 4. Under the excessive ceilings of the previous monks’ dormitory of the adjoining abbey, round ten customers wait in entrance of the door of the Rouen civil standing service. Aliette Caron, 53, receives individuals in field quantity 4. On her desk sheltered by a window that goes down midway, a display, a stapler, a fingerprint reader and a can of soda.

Roselyne (who didn’t want to give her title) got here to redo her passport. Green type in entrance of her eyes, the agent checks the knowledge from France Titles, explains the packing containers nonetheless to be stuffed in, asks her interlocutor to verify all the knowledge entered on the platform. Then makes him put 4 fingers of every hand on the fingerprint scanner. “It’s really you!” »proclaims Aliette Caron. A replica of the appliance submission ticket is given to the consumer with directions: “Take a photo of it, if you ever lose it. » The whole thing lasted ten minutes.

Eleven out of fourteen consumer reception desks, generally known as “front offices”, are open. Behind, within the second line or “back office” – the Anglo-Saxon managerial vocabulary has develop into widespread within the territorial civil service – ten municipal brokers course of the recordsdata, whereas others reply the phone. The echo of conversations mixes with that of the crusher, incessant. Only the information room escapes the hustle and bustle: behind a heavy door, the submitting cupboards defend the recordsdata archived since 1924. Large binders which are valuable when a pc failure happens. This can be the place civil servants take their lunch break when the eating room is full.

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