London Ambulance prioritises sickest and severely injured patients amid critical incident

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A business continuity incident is when an organisation continues to try and deliver a service at acceptable predefined levels following a disruptive incident. This new development comes at a time 10,000 ambulance workers in England and Wales will be striking this week on December 21 and then again on December 28. 

The London Ambulance Service wrote on Twitter late last night: “Our staff are working hard, but our 999 and 111 services remain extremely busy.

“As part of our escalation plans, we’ve declared a Business Continuity Incident to help us manage the situation. We are prioritising our sickest and most severely injured patients.”

They continued: “You can help us by only calling 999 if it is a serious medical emergency (which includes, but not limited to, unconsciousness, chest pain, difficulty breathing, severe loss of blood and choking).”

The London Ambulance Service also urged people to make their own way to the hospital if it is “safe and possible” to do so and call 111 “if you need help fast but it’s not a life-threatening emergency”.